Fair, fast, no questions twisted.

We want library owners to subscribe because the platform genuinely helps — not because they're stuck with us. If you've paid and you're unhappy, talk to us. We will almost always find the right outcome.

Every new library starts with a free trial period. You can explore the full owner dashboard, add students, run attendance, and test announcements before paying anything. We strongly recommend completing the trial before you upgrade.

• 7-day money-back: Full refund if you request within 7 days of your first paid charge, for any reason.
• Major service failure: Pro-rated refund if a critical feature is unavailable for more than 48 continuous hours due to our fault.
• Duplicate or wrong charge: Full refund of the duplicate amount, processed on priority.

• Renewal charges after the 7-day window — though you can cancel future renewals any time.
• Partial-month usage after the first billing cycle.
• Charges where the library owner violated our Terms of Service.
• Fees collected by you from your students — those are between you and your students, not us.

Email billing@mylibraryapp.in from the email associated with your library account. Include:

• Your library name and library code.
• Order ID or transaction reference.
• A short note on what went wrong — it helps us improve.

Approved refunds are initiated within 3 business days. The amount typically reflects in your account within 5–10 business days, depending on your bank or payment provider. UPI and card refunds usually arrive faster than netbanking.